Senior Business Analyst

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone.

Position overview

We have an opportunity for a permanent, full-time Senior Business Analyst in the Innovation & Technology department. Reporting to the Manager, Technology Services (Airport Applications), the successful candidate will have a strong background in operational systems implementation, as well as business analysis and technical program management expertise to manage the business and technology aspects of airport systems that are composed of multiple, complex business processes and technology systems.

Key responsibilities include:  

• Overseeing the day-to-day management of technology systems, which includes: incident review and resolution, change management, vendor management, relationship management and business unit support
• Configuring, designing, testing, and troubleshooting vendor packaged solutions and their integrations.
• Leading system implementations while ensuring issues are identified, tracked, reported, and resolved in a timely manner
• Eliciting and articulating user, system and operational requirements including, but not limited to, development of process maps / flows and process descriptions, requirements workshops, scope definition, feature definition, use case development, and business analysis
• Developing business cases, including cost/benefit analyses
• Recommending and implementing business solutions in response to the documented business requirements from various departments
• Translating documented requirements into functional specifications
• Preparing and delivering presentations; facilitating business requirements and process review workshops
• Facilitating project deliverables and liaising with technical and business staff on the development and actualization of the requirements
• Documenting business workflows with an appropriate business tool such as Visio

Key qualifications include:

• A minimum of 10 years’ experience implementing and supporting enterprise-class applications within medium to large organizations, including at least 5 years of senior-level business analysis and project management experience, supplemented by a Bachelor’s degree in Computer Science, Business Administration, or a related field; or an equivalent combination of education, training, and experience.
• Professional certification in one or more of the following is required: Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), and/or certification in relevant software applications.
• Demonstrated ability to build effective relationships and influence stakeholders through strong interpersonal, negotiation, and mediation skills.
• Proven ability to manage multiple priorities of varying complexity in a fast-paced, time-sensitive environment.
• Strong analytical and problem-solving capabilities, with the ability to translate business needs into effective solutions.
• Demonstrated project management experience, including successful delivery of medium-scale projects on time and within budget.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly to diverse audiences.
• Strong documentation skills, including experience developing business requirements, process flows, and workflow documentation.
• Proven experience managing vendor relationships and fostering collaborative partnerships.
  

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring a welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

À YVR, votre expérience professionnelle va au-delà du chèque de paie. Nous soutenons votre évolution personnelle et professionnelle, votre mieux-être et une culture de travail épanouissante grâce à de généreux congés, des prestations de santé étendues, un système d’épargne-retraite, des programmes de mieux-être, un engagement communautaire, une aide aux déplacements domicile-travail et des possibilités de formation continue. Pour en savoir plus, consultez le site https://careers.yvr.ca/benefits.

YVR est plus qu’un simple aéroport. Nous jetons un pont entre notre magnifique province et le reste du monde. Nous sommes tous des leaders et des pionniers du changement et de l’innovation. Le travail que vous accomplissez est important, quels que soient le service ou l’équipe où vous évoluez.

À YVR, tout se fait dans la flexibilité. Nous travaillerons ensemble pour trouver des moyens d’offrir l’excellence au client tout en demeurant épanouis.

Quels que soient votre parcours et l’endroit d’où vous venez, vous avez votre place à YVR. Si vous avez des questions au sujet de l’accessibilité ou besoin d’aide pour présenter votre candidature, veuillez nous contacter à l’adresse careers@yvr.ca.